Terms and conditions - B2C

In general

These terms and conditions apply to private consumers' purchases of goods from Papirværk. It is not possible to use any VAT / CVR number on the webshop. If you buy as a business customer within the EU, you must be responsible for the VAT refund yourself. If you wish to act as a business customer, please contact us at papirvaerk@papirvaerk.dk
Paperwork is 100% owned by:
Papirværk ApS
Havnegade 100, Bedding A
5000 Odense C
CVR: 43642219


As a customer or interested party, you are always welcome to contact us at papirvaerk@papirvaerk.dk. We will get back to you as soon as possible and usually within 1-2 business days.

Delivery and production time

If you have any questions about your order, you are always welcome to contact us at papirvaerk@papirvaerk.dk

If your order is delayed, you will be notified. If you have any questions regarding delivery and tracking, please contact us at papirvaerk@papirvaerk.dk

As our products are handmade, extended production times of 1-3 working days may occur. We process your order and start production as soon as the order is placed on the website. When your order has been manufactured, we endeavor to have it delivered within:

Denmark: 1-2 working days

Scandinavia: 2-7 working days

Europe: 3-8 working days

Overseas: 10-14 working days


You pay through a secure system via Shopify payments and / or Quick pay. We accept payment with VISA, Visa electron, Mastercard, AMEX, Maestro, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, Dankort and Mobile Pay as well as JCB, Diners Club and Sofort. The payment will only be debited from your account when the item is dispatched. Reservations are made for price errors and sold-out/discontinued items.

Papirværk uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot be read by third parties.

Papirværk's own website also uses encryption with SSL protocol.

24 month warranty

As a customer of Papirværk, you have 24 months to submit a complaint. The customer must submit the complaint within a reasonable time frame, which is 2 months after the customer notices the error or damage. If you have a complaint, please contact papirvaerk@papirvaerk.dk - always remember to attach relevant images of the product.


Have you received damaged goods?

Please send photo documentation of the delivery both inside and outside. Make sure the package label is visible in the photo. Contact us directly at papirvaerk@papirvaerk.dk

We will process your complaint as soon as we receive notification of this. We do not require that damaged goods be returned, but we encourage this, as we can thereby avoid unnecessary waste of resources that occurred during the production of the damaged product. Papirværk is not responsible for payment and delivery of returned goods.


You have 14 days from receipt of your order to exchange your product. Note, however, that this can happen if the item is in undamaged condition. All costs associated with returning goods are paid by the customer. Please contact papirvaerk@papirvaerk.dk so we can track the order. All return orders are sent to:

Papirværk ApS

Att: Paperwork

Havnegade 100, Bedding A

5000 Odense C


Refunding the amount paid can take up to 14 working days.


At Papirværk, we reserve the right to typos and/or grammatical errors and color changes.

Privacy policy

Paperwork understands and respects the importance of privacy on the Internet. Paperwork will not pass on information about customers/users to third parties, unless it is necessary to complete a transaction. Paperwork will not sell your name, address, email address, credit card information or personal data to any third party without your prior permission.